Information we may collect

Depending on how you interact with Grainova, we may receive personal information that you provide directly as well as information generated through your use of the website.

• Contact details such as your name, email address, telephone number and shipping or billing address.
• Order information such as products purchased, quantities, order history and delivery details.
• Account or customer-service information you provide when contacting Grainova with a question or request.
• Device and usage information such as browser type, IP address, pages viewed, referring pages and interactions with the website.
• Payment-related information that may be processed by Shopify and/or the payment provider selected during checkout.

How information may be used

Grainova may use personal information for purposes connected with operating the store and providing services to customers.

• Processing and managing purchases and transactions.
• Preparing orders and supporting delivery-related activity.
• Responding to customer questions and support requests.
• Maintaining and improving website functionality and usability.
• Detecting, investigating or preventing fraud, misuse or security issues.
• Complying with legal, tax, accounting or regulatory obligations.
• Sending marketing or promotional communications where permitted and where the required preferences or permissions apply.

Sharing and service providers

Grainova may share information with third parties that help operate the online store or provide services related to your transaction. These may include ecommerce platform providers, payment processors, delivery providers, analytics services and other operational partners.

Information may also be disclosed when reasonably necessary to comply with law, respond to lawful requests, protect legal rights, address suspected fraud or security concerns, or support a business transaction involving the store.

Third-party services may process personal information according to their own terms and privacy practices. Their handling of information may be subject to different legal requirements depending on location.

Cookies and similar technologies

Grainova and services used by the website may use cookies, pixels, local storage or similar technologies to support essential website functions, understand usage, remember preferences and improve performance.

Some technologies may also be used for measurement, analytics or advertising-related purposes where applicable. Your browser or device may provide controls that allow you to limit or delete certain cookies. Disabling some technologies can affect how parts of the site function.

Data retention

Personal information may be retained for as long as reasonably necessary for the purposes described in this policy, including order management, customer support, recordkeeping, dispute resolution, security and legal or regulatory obligations.

Retention periods can vary depending on the nature of the information, the reason it was collected and any applicable legal requirements.

Security

Grainova uses reasonable efforts to help protect personal information handled through the store. However, no website, network, storage system or method of electronic transmission can be guaranteed to be completely secure in every circumstance.

Customers should also take reasonable care when sharing account, payment or order-related information online.

Your choices and rights

Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information. These rights can vary by jurisdiction and may be subject to exceptions.

Where applicable, you may be able to request access to certain personal information, ask that inaccurate information be corrected, request deletion, object to or restrict certain processing, or ask questions about how your information is handled.

You may also be able to manage certain marketing preferences through the communication itself or by contacting Grainova.

Children's privacy

Grainova's online store is intended for general shopping and is not designed specifically for children. If you believe personal information relating to a child has been submitted through the store inappropriately, please contact us so the situation can be reviewed.

Changes to this policy

Grainova may update this Privacy Policy from time to time to reflect changes in store operations, website functionality, service providers, legal requirements or privacy practices.

When the policy is updated, the revised version may be posted on this page together with an updated revision date.