Order Support
Support for every order.
Need help with an existing Grainova order? Find clear guidance for order changes, delivery questions, product concerns and the information our team needs to review your request efficiently.
How we can help
Start with the reason you are reaching out.
Order questions are easier to review when the request includes clear details. Choose the issue that best matches your situation and send us the relevant order information.
Order changes
If you need to request a change or cancellation, contact us as soon as possible. Available options depend on the current processing status of the order.
Include your order number and requested change.
Shipping questions
If you have a question about shipment progress or delivery information, check your shipping notification first and share the relevant details when contacting us.
Keep your order and carrier information available.
Delivery concerns
If your delivery arrives with an issue, send us a clear description of what happened along with your order information and any useful photos.
Photos can help us understand the condition of the delivery.
Product questions
For questions about an item you received, include the product name and details about your concern so we can review the request in context.
Refer to product packaging for ingredient and allergen information.
Returns or refunds
Contact Grainova before returning an item. Eligibility can depend on the product, order status and circumstances of the request.
Please wait for guidance before sending anything back.
Something else
If your situation does not fit one of these categories, send us a short explanation with your order details and we will review the information provided.
The more specific the details, the easier the request is to review.
Before contacting us
A few details help us understand your order faster.
When possible, include the information connected to your purchase in the first message. This gives our team more context when reviewing your order support request.
Your order number
Include the order number shown in your Grainova order confirmation whenever it is available.
Checkout email
Use or mention the email address associated with the order so the request can be matched correctly.
A clear description
Briefly explain what happened, what you need help with and any relevant dates or delivery details.
Useful photos
For damaged packaging or product concerns, clear photos can provide useful context for the request.
Support process
From your first message to the next step.
The exact resolution depends on the order and the nature of the request, but keeping the information clear from the beginning helps make the review process more straightforward.
Gather your details
Have your order number, email address and a short description of the issue ready.
Contact Grainova
Send the information through our contact page or email us directly at info@grainova.lat.
Share context
Include photos or shipment information when they are relevant to the question you are asking.
Follow the guidance
Review the next steps provided for your specific order before returning products or taking further action.
Order support FAQ
Common order questions.
These answers cover the most common starting points. For a question specific to your purchase, contact us with the relevant order information.
How long does Grainova take to process an order?
Grainova orders are typically processed within 3–5 business days. Shipping transit time begins after processing and carrier handoff.
Can I request a change after placing my order?
Contact us as soon as possible with your order number and requested change. Whether a change can be made depends on how far the order has progressed through processing.
What if I have a problem with a delivered order?
Send us your order number, a description of the issue and clear photos when they are relevant. This information gives us useful context when reviewing the request.
Should I return an item before contacting Grainova?
Please contact Grainova before sending an item back so the circumstances of the order can be reviewed and appropriate guidance can be provided.
Where can I find shipment information?
Review the shipping notification sent to the email address used during checkout. When tracking details are available, they are typically included with the shipment information.
How can I contact Grainova about my order?
You can use our contact page, email info@grainova.lat, or call 9512942012.
Still need help?
Tell us what is happening with your order.
Send your order number and a concise description of the issue through our contact page. If photos or shipment details are relevant, include those as well so your request has the right context.